Terms & Conditions
We ship USPS priority and first class within the United States with tracking and delivery confirmation. Please be sure your paypal shipping address is up to date. We will ship to the address on your receipt unless you ask us to ship someplace else.
We no longer ship our more expensive items to countries outside of the US due to issues with lost packages, customs, insurance and misunderstandings. You can ask.
**** If we do agree to ship to your country you will be responsible for any fees, taxes, or other import charges due on your end. We don't know how long it takes for a package to arrive at your location. If you ask us to ship internationally it is at your risk. We cannot be responsible for lost or stolen items or packages that get hung up in customs. You need to be familiar with customs rules, regulations, restrictions and prohibitions in your country.****
**** Please note. Unfortunately shipping leather goods to ITALY is prohibited. **** http://pe.usps.com/text/imm/il_008.htm
Returns and Exchanges
If you are not happy with your purchase you may return it in its original condition within 7 days and we will make you another one or you can exchange it for something else in our store. Return shipping is on you. Our top priority is that you are happy with your purchase.
Additional Policies and FAQs
Made to order items:
Please allow 3 to 4 weeks to ship.
You will not receive the piece you see in the photos, we will make one similar for you.
All of the hides we use are one of a kind and unique. The hides are not treated and we don't recommend that you treat the leather. It will probably change the color and feel of the leather. The color and texture of each hide will vary. Leather is a product of nature, blemishes, scratches and scars are part of the natural character of the leather. From time to time a particular color of leather may become temporarily unavailable and we may use a different type of leather in a similar color to fill your order.
When you purchase any item that is made to order it will not be exactly as the one you see in the picture.
Because each hide is different and unique the lids and overlays on the shoulder bags and handbags will not be the same as the made to order picture. No two bags are ever the same.
We will do our best to accommodate what you have chosen.
If you see an item you like and would like it in a different color, size or style, please contact us. We make many things not offered here. We will work with you.